Forgot Your Password?

If you've forgotten your password, you can have it emailed to you online without having to call a Customer Service Advocate.

Please Note: Once your user name is entered and the Next button is pressed you will be asked to verify your secret answer. Your password will then be emailed to the email address you provided when signing up for BTU Online.

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User Name:  

 

*Online account information and online payments are not available nightly from 11:45 PM to 12:00 AM to allow for our nightly processing.
*After 2 declined recurring credit cards, your account will automatically be taken off of recurring credit card for 12 months.